Policies

Hours

Monday to Friday, 7AM – 6PM
Saturday, 8 AM – 4 PM
Sunday, 8 AM – 11 AM / 3 PM – 5 PM

Pick Up / Drop Off

DEPARTURE: Monday - Saturday: Must be picked up before 1pm to avoid being charged for this day. Sunday: Must be picked up before 11am to avoid the day's charged. (Closed 11am - 3pm on Sundays) We do not accept arrivals or departures after our regular scheduled business hours. Should you arrive more than 15 minutes outside of our regular scheduled business hours you will incur an afterhours fee of $25.00.

Limited Hours & Holidays

Thanksgiving Day, Christmas Day, and Independence Day: CLOSED

New Year's Day, Easter Sunday, Memorial Day, and Labor Day: Open 3PM - 5PM only.

Christmas Eve and New Year's Eve: If on Monday - Saturday, we are open from 7am - 1pm. If on Sunday, we are open 8am - 11am.

Veterinary Warranty Fee

A flat rate fee of $7.00 is charged per stay, per pet, to cover the Veterinary Warranty Fee. This covers any vet bill up to $500.00 while your pet is in our care and for 72 hours afterwards for any KENNEL RELATED illness. Exclusions include: canine cough; upper respiratory infections; illnesses related to pre-existing conditions; injuries caused by two dogs boarding together at owners request; pets over 10 years old for age related illnesses and intestinal parasites.

Transportation

As of June 2023, we are not currently accepting new van clients. For existing van clients, we require 24 hours notice for transportation services to certain areas. We cannot guarantee time frames for pickup and delivery although the service window is generally between 10am - 2pm Monday through Friday. there is no transportation on Wednesday, Saturday, Sunday, or holidays.

Kennel/Boarding Immunization Policy

  • Dogs must have current proof of Rabies, Distemper, Bordetella, and Canine Influenza vaccines. The Lepto vaccine is also strongly recommended.
  • Vaccines must be updated at least 7-days prior to joining us for any services.
  • Cats must have current proof of Rabies and Distemper. Feline leukemia vaccination is recommended.